I have had some great success stories with customers not aware that they were eligible for a FREE NBN service upgrade. They have benefited greatly from the upgrade and their services work more speedily and efficiently so I urge all of you eligible but yet to take up the offer, to get on board through your Internet Provider.

There are some things you need to be mindful of as below but those of you who can get the upgrade, I would STRONGLY suggest that you take up the offer before the government stops the funding for the Project.

If you were to hire your own civil works and trades to do this work, it would cost you many thousands of dollars but because of the Federal Government Subsidy, you can get the Upgrade for FREE or at very minimal cost.

This subsidy money will not last forever, so get in quick.

In this guide from Whistleout:

Some lucky Australians with Fibre to the Node (FTTN) NBN connections are now able to request a free upgrade to Fibre to the Premises (FTTP). That’s a big win, considering FTTN is widely considered the worst fixed line NBN connection type, while FTTP is easily the best.

While many FTTN connections can’t even manage NBN 100 speeds, all FTTP connections can score a gigabit connection (NBN 1000).

The process of actually getting your free FTTP upgrade is a little bit more complicated than you might think, however, and there are a few catches to be aware of – this guide covers those and more.

How to get your free FTTP upgrade

To get your free FTTP upgrade, you first need to be at an FTTN or FTTC that’s ready to be upgraded. NBN Co announced back in February this year that it’s on track to enable as many as 10 million premises to access high-speed NBN by the end of 2025.

You can check your upgrade eligibility through any telco that’s part of the upgrade program or, look up your address on the NBN Co website. You can also check the list of locations that have been announced as eligible so far.

Once you know you’re eligible to upgrade to FTTP you’ll then need to order a plan through your chosen provider. If you’re at an FTTN address, you can pick from an NBN 100NBN 250, or NBN 1000 plan. If you’re at an FTTC address, you need to order an NBN 250 or NBN 1000 plan.

After your order is placed, the following steps will happen:

  1. Pre-installation visit. An NBN technician may visit your home to prepare for installation and identify any obstacles. On average an NBN technician visit should take between 45 minutes and 1.5 hours. If someone over the age of 18 is present the technician may perform some non-invasive construction work. However, if no one is home they may complete it either on or before the installation date.
  2. Installation. An NBN technician will arrive to install NBN equipment both inside and outside your home, they’ll also test it to make sure it’s working. This appointment will take between three and four hours. Complex installations could take longer, however. This appointment will require someone over the age of 18 to be present at home.
  3. Connection. Once everything is installed, you’ll need to connect your new NBN connection boxand a compatible router. Once this is done, your provider will be able to finalise your connection.
  4. Cancelling your old plan. After your new service is live, you’ll need to get in touch with the provider responsible for your previous NBN plan to cancel it. Since it’s being delivered over a different technology type, it won’t be cancelled automatically – no one wants to end up paying for two NBN plans.

How long will the FTTP upgrade take?

Due to the nature of the work, and how many upgrades are being requested the time it takes can vary. NBN Co aims to fulfil orders and complete FTTP upgrades within a matter of weeks. For FTTN customers in urban areas, NBN Co estimates 19 business days. This rises to 24 business days for remote and regional areas. For FTTC, NBN Co estimates 24 business days for urban areas, and 29 business days for remote and regional.

Which providers can facilitate FTTP upgrades?

Are there any catches when upgrading to FTTP?

There are a few bits of fine print worth being aware of if you’re requesting a free FTTP upgrade.

The most important condition is that if you downgrade your NBN plan or change provider within the first 12 months of being upgraded, you may need to pay NBN Co a $200 fee. For FTTN customers, this means downgrading to a plan below NBN 100. For FTTC, this means downgrading below NBN 250.

Moving home within a year of upgrading may also incur the $200 fee.

It’s also worth noting that in some complex cases, NBN Co may determine that extra infrastructure is required to complete the installation. If this is the case, that cost may be passed on to you if you want to proceed with the upgrade.

How to upgrade your NBN connection

Learn more about upgrading your NBN connection to FTTP including how to pay for it if you can’t wait or are ineligible for a free upgrade.

Free NBN upgrades FAQ

Do I need landlord approval for an FTTP upgrade?

Yes, if you’re renting, you’ll need your landlord’s or property manager’s approval to request an FTTP upgrade. Equipment will need to be wall mounted, which will involve drilling. A utility box will be installed on the outside of the premise, and a connection box and power supply will be installed internally.

Do I need to be at home when the NBN technician visits?

You or an authorised person over the age of 18 need to be present for the installation. No one needs to be at home for the pre-installation visit, however.

When do I start paying for my new plan?

You won’t start paying for your new NBN plan until the FTTP upgrade is complete.

Do I need to cancel my old plan?

Once your FTTP plan is connected, you will need to arrange to have your previous plan cancelled. This will not happen automatically, and if you don’t, you will be billed for two services.

Will there be any internet outages during the upgrade process

NBN Co says you may lose internet for up to half an hour on the day of your upgrade, but your technician will let you know if this is the case on the day. They also may need to isolate power temporarily depending on the work they need to do.

Will I need a new modem for my new FTTP connection?

Most NBN-compatible modems and routers will work across multiple technology types, in the case of FTTP the NBN connection box serves as the modem. You should be able to continue using your existing router but you may need to change some settings.

If you need more information regarding any of the above, feel free to give me a call to discuss