Why are many of us reluctant to change our Mobile Carrier?

Is it the fear of losing your number or losing your contacts, photos and Apps?


The good news is that you have nothing to fear and no, you won’t lose your Mobile number or anything on your phone.

The only change you will notice is that the name of your current Service Carrier (usually seen at the very top on the Home Screen) will change to the name of your new Service Carrier.

Oh and just to add, the other positive change will be in your purse, wallet and bank account because in most cases, you will save up to 90% on your Mobile bills over the year!

So what is the process to port my number and switch Mobile Carriers? 

  • Step 1: Firstly: DO NOT cancel your existing mobile service, as this will mean you won’t be able to port your number. Your new telco will handle the transfer and cancellation for you.
  • Step 2: Choose your new plan and order a new SIM card online, over the phone, or buy in-store.
  • Step 3: During the sign-up process, you will be asked whether you want to ‘port’ or transfer your existing number to the new account. Simply put in your phone number and specify your current provider.
  • Step 4: After you receive your new SIM card (or SIM card and phone), you’ll need to activate it. Doing this begins the process of transferring your number.

      Your old service will continue to work until the transfer has been completed.

      SIM cards store very little information these days, which means all of your contacts, phone numbers, emails and photos are either stored on your phone or in the cloud.

      Switching carriers will not delete any of your personal information from your phone.

    Your telco must port your number to another telco if you ask them to. But a telco does not have to accept a ported number.

    Before you choose a new telco, check whether they will accept a ported number.

    You do not need a new phone to port your number. Usually for a mobile number you need a new SIM card.

    To port your number, ask your new telco. They should contact your current telco to start the port.

    Your new telco must also verify that you have requested the port. No port can proceed without the telco undertaking additional identity checks.

    It usually takes anywhere from 10 minutes to 3 hours to port a mobile number. Landline numbers can take longer.

    Your new telco should tell you when the port is complete.


    Be aware that the porting process is slightly different with each provider but Connect My Tech can help you with the procedure and have you back online and saving money with your new provider within 2 hours normally.


    Patrick Larobina.